POLICIES

• Late Cancel |  A 36 hour notice is required to cancel all service

• If you cancel your appointment within a timeframe less than the specified requirement, you will be charged a fee that is 50% of the total cost of your intended service(s). 

• A flat fee of $250 will be applied for injectables (botox or filler) appointments that are late canceled. 

• If you late cancel your scheduled appointment, a single service from a package or membership will be deducted.

• If you no late cancel your scheduled appointment, and you have an unlimited membership then you will be charged a fee that is 50% of the total cost of the service.

• No Call/No Show

• If you no call/no show your scheduled appointment, you will be charged a fee that is 100% of the total cost of your intended service(s). 

• If you no call/no show your scheduled appointment, a flat fee of $450 will be applied to injectables (botox and filler) appointments.

• If you no call/no show your scheduled appointment, a single service from a package or membership will be deducted. 

• If you no call/no show your scheduled appointment, and you have an unlimited membership then you will be charged a fee that is 100% of the service.

• Wedding and Event Contracts | A 30 day advance cancellation notice is required for all wedding and event contracts. If you cancel your contract less than 30 days before your event your 20% deposit is non refundable. If you cancel less than 14 days before your event will be responsible for 50% of the contract total. If you cancel less than 7 days prior to your event you are responsible for 100% of the contract total.

• Policy Details: In the event we are unable to process your credit card on file, you will be sent an invoice. Until you pay your outstanding balance in full you will not be permitted to book further appointment(s).

  Your late cancel/no show fees are not transferable to your next appointment(s).

  If you continually late cancel or no call/no show for your appointments you're subjecting yourself to the inability to schedule as a client of Stone Fox.

• A 20% deposit is required for wedding and event contracts.

• A 50% deposit is required for hair extensions (this covers the cost of your hair).

• When using Cherry, your contract payment is due in full, non refundable and a deposit will not be required..

• If you arrive late we reserve the right to reschedule all or some of your services.

• The late cancellation policy may apply.

• Prepayment is not allowed. If you insist on prepaying, we recommend purchasing a gift card. 

  *We do not prepay services in the event of a cancellation, no-show or reschedule.

• We do not offer a refund on services, we do our very best to perfect them. We want you to be happy with your service(s) and ask that you contact us within 48 hours so we can find a solution.

• We do not offer refunds in the unlikely event of an allergic reaction.

• We are not responsible for the results of services if proper home care instructions are not followed.

• Nails- We guarantee our nail services for 5 days.

• Hair Extensions- We are not responsible for damaged, matted or loose hair extensions due to improper home care or excessive moisture.

• Packages and memberships cannot be shared or split

• No activation or joining fee for memberships

• 2 month membership required

An intake form must be signed for all clients under 18 by a parent or legal guardian

Under 16…

• Required to wear undergarments/bathing suit for spray tanning.

• Can only book a bikini wax, not an extended bikini or Brazilian.

• You must have a legal guardian present.

You Must be 18 Years Old…

• Permanent makeup

• Injectable services

GENERAL

We are by appointment only. We generally cannot accommodate walk-in appointments, but, if we can, we will. An appointment is highly recommended!

The easiest and fastest way to book is online. Click the “book now” tab at the top of the website.

We prefer that you cancel your appointment through your appointment confirmation. However, due to our cancellation policy you are not able to cancel yourself less that 36 hours prior.

If you need to late cancel please call or text.

Yes!

• Appointment Confirmation- Upon booking

• Confirmation Request- 72 hours prior

• Appointment Reminder- 37 hours prior

*You can opt out of confirmations and reminders by logging into your Vagaro account

For our late cancellation and no call/no show policy. We require a 36 hour notice to cancel your appointment.

Please be mindful that “no shows” and “late cancellations” leave our team with empty appointment times that could have been opened up for other clients who are eager to book. It is a lose-lose situation.

To give you some peace of mind, your credit card number is encrypted and we do not have access to it. If you do not save your credit card to your profile while booking we can only “hold it” for no-show protection. If you save your credit card information to your profile we will only use it, with your permission, while checking out.

Yes, with the exception of injectable services or services provided by a RN, NP, PA or MD.